Quality Management presents appropriate guidance that ensures achievement of quality assurance values in an organization. This benefits all stakeholder groups and results into continual capacity development hence attainment and maintenance customer satisfaction. The fundamental concepts include continuous procedure improvement driven by superior management that focuses on vital process parts with explicit development goals. The other core concept is customer focus. Customer focus ensures identification of both internal and external customers. Additionally, it centers on satisfaction of customer’s needs by the provision of valuable services and products.